We are proud to be the only Australian company in our industry with an ISO:9001 Quality Management Certification. This demonstrates our management team's ethos towards quality, customer service, continual improvement in all of our business systems and "doing what we say we are going to do"
Profile & the Environment
We are committed to caring for our environment and have a stringent policy of waste minimisation, recycling and a genuine concern for our environment. We source timbers that are eco-sustainable plantation timbers and also implement strict environmental inspections on our overseas suppliers.
Profile & the Community
Profile is a loyal supporter of various charitable organisations including medical research, hospitals, youth services, schools and more.
Returns and Exchanges
Profile item is considered DOA if when first taken out from its packaging:
Under the ‘quality guarantee’ provisions, we will repair or replace damaged or faulty products.
If the product/s cannot be repaired or replaced by the same or another product/s with at least the same specifications, then a credit note or, in the case of a DOA, a full refund will be provided.
It is a condition of each product’s warranty that you securely pack the faulty or damaged product so that it is able to be returned to us via the transport carrier. We highly recommend you retain the packaging your products comes in for the duration of the guarantee period so that, in the unlikely event that you will need to return a product for repair or replacement, you will have adequate packaging available to do so.
If you dispose of the packaging then it will be your responsibility to source alternative adequate packaging to use to return the product.
Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. If you receive a product that is damaged and wish to receive a replacement please email photos of both the damaged product and the packaging, together with your claim so we may process it promptly.
A Profile Customer Care Representative will provisionally determine whether the product is DOA.
Where Profile has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of Profile.
If the product is deemed by one of our Customer Care Representative’s NOT to be DOA, and is not covered by our quality guarantee, we may refuse to replace the product or give you a refund for the product.
When a product is replaced, your replacement product becomes your property and the returned DOA product becomes our property.
Replacement products are provided with the same quality guarantee as the returned product.
When a refund is given, the returned DOA product becomes our property.
Procedure for Refund and/or Returns
To make a claim:
If we do not require the goods to be returned to us, we will ask you to destroy or dispose of the goods at your cost, and we will arrange a replacement good for you at our expense
Exclusions
Replacements or refunds do not apply if the product has not been installed, operated and/or maintained in accordance with any instructions provided with the product or as noted on the product listing.
If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, Profile expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.
To the extent permitted by law, our guarantee will only apply to products used for personal/private use. Using products purchased from us for commercial purposes will result in the guarantee being voided