Paint Set Acrylic Gouache Oil Watercolour 24 Colours x12ml Tubes Art Craft

$20.99 Buy It Now, FREE Shipping, 30-Day Returns, eBay Money Back Guarantee
Seller: factory_direct_to_you ✉️ (1,292) 100%, Location: Brisbane Qld, AU, Ships to: AU, Item: 165602918820 Paint Set Acrylic Gouache Oil Watercolour 24 Colours x12ml Tubes Art Craft . A primary difference between the two paints is that gouache is more opaque than watercolor. When a layer of watercolor is applied, the white paper and any preliminary drawings underneath will show through, whereas when a layer of gouache is applied, the paper will not show through nearly as much.

  • Home
  • About Us
    About Us

    We are an Australian ecommerce company that seeks to promote Australian manufacturers and goods whenever possible. We are dedicated to supplying value for money quality products and delivering an exceptional online shopping experience for our customers.

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  • Shipping
    Shipping

    SHIPPING & HANDLING 

    Your products may be shipped from multiple locations across Australia.  We can only ship to locations within Australia to addresses supplied via eBay.  Processing of orders placed on weekends, public holidays or after 3pm will be commence on the next working day. Under normal conditions, delivery will take between 3-10 working days. Remote areas in any state may take a few days longer than the times stated above.

    NOTE: Delivery times only start after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after receipt of cleared payment).

    The actual delivery time often varies from the delivery times stated by eBay, all delivery dates given are approximations only. During the pandemic all postal services are running at maximum capacity, this may result in delayed deliveries due the large volume of parcels in transit and staffing limitations.  Delivery may take longer than expected due to various reasons such as pandemics, fire, floods, strikes, holiday seasons etc.   Our initial delivery times are calculated from delivery information supplied to us by our couriers and postal services.  Our delivery services regularly update their parcel tracking websites to inform customers of expected delays.  When customers receive their parcel tracking information they should log onto the couriers website to check and monitor the real-time progress of their delivery.   Please take note of the possible delays, above and below, before you order as once the goods have been sent from the warehouse the seller has no way of speeding up delivery and the goods will be delivered in due course. 

    We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.

    Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.

    Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.

    Some products may be dispatched in more than one carton.

    We currently dispatch only to addresses within Australia.

    OVERDUE OR LOST PARCELS

    We only use tried and tested delivery services for our products. On the odd occasion however parcels do get delayed or even lost.   In most instances 99% of all parcels will arrive at their destination either on time or within three days for their original expected delivery date.  For this reason we only launch missing parcel investigations if delivery has not been completed within 10 working days of the item having been collected from our warehouse.  Once we lodge an overdue parcel information request with our couriers it usually takes 2 working days for them to get back to us with a report on the status of the parcel.  If a parcel is declared lost by a courier then the customer will have the option to receive a full refund or to have the item shipped to them again at no charge (provided there is still stock available).  Refunds can not be issued for parcels that are merely delayed and not declared lost by the courier.

    Customers should monitor the delivery of their items via the tracking information provided, the courier companies will advertise on their tracking sites if delays are expected. If you do not receive your parcel within 10 business days of the item having left our warehouse please contact our customer service team so we can follow up immediately with the courier.

    SIGNATURE ON DELIVERY REQUIREMENTS

    Not all items require a signature on delivery, as a guide, smaller less expensive items will tend be left in a secure place if no one is there to receive them or the driver may take the item with them and come back another day to re-deliver the item.  Some couriers may leave a calling card that will allow the item to be picked up from a specified location.   For items that require a signature, if customers organise a time to meet with the courier to sign for the goods but are not there when the driver arrives, they may be charged a re-delivery fee.

    GIFTS

    If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

    INCORRECT  DELIVERY INFORMATION - ADDRESS/PHONE NUMBER

    Items will be shipped to the address information provided at the time of order. If an incorrect address or phone number is supplied at the time of ordering and the product is returned to the seller, a customer care team member will be in touch.  A re-delivery cost will be charged for any products that are returned to us due to incorrect information supplied by the buyer.  This charge will be the cost of returning the goods to us and the cost for reshipping them to the correct address.

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  • Returns
    Returns

    We accept returns If you: 

    • Are not satisfied with an item you have purchased

    • You wish to make a warranty claim for any product you have purchased (refer to our WARRANTY TERMS & CONDITIONS  section for full details on warranty returns)

    • Your product was damaged during transit

    • You have changed your mind and wish to return the item.

    Please obtain return instructions from us first, do not  return post items to us before obtaining these instructions.  Applicable postage fees will be deducted from your refund if you change your mind and wish to return a purchase or if a warranty claim is not approved.  Additional postage fees will also be charged to return goods that are already in transit. Change of mind goods must be returned in an “as new” condition (preferably unopened) that allows the item to be resold; this includes undamaged goods and complete packaging, instruction manuals, all accessories etc.  Change of mind refunds are only for goods that meet the above conditions and have not been used. Change of mind returns must be completed within 30 days of delivery, change of mind refunds will not be process after this period has expired.  

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  • Warranty
    Warranty

    WARRANTYPOLICY

    In this policy “you” or “your” refers to a Customer, and “us”, “our” or “we” refer to Factory-Direct-To-You. Where there are exceptions to the Factory-Direct-To-You Warranty Policy, this is noted in this Warranty Policy.

    Warranty for products sold through Factory-Direct- To-You

    1. All products sold through the Factory-Direct-To-You Platform come with guarantees that cannot be excluded under the Australian Consumer Law, and our Warranty Policy does not remit any rights and remedies a customer may have under the Australian Consumer Law.

    2. In addition to a customer’s rights under the Australian Consumer Law, Factory-Direct-To-You offers a 12-month warranty on products sold through the Factory-Direct-To-You Platform which are found to be faulty or damaged, except (and subject to the Austrapan Consumer Law):

    a. if expressly stated otherwise on the product listing – please refer to the product listing for the express warranty period;

    b. in relation to accessories or bonus gifts (as noted as such in a product listing); or

    c. if the fault or damage is due to:

    i. normal wear and tear

    ii. damage arising from improper assembly or modification of the product;

    iii. damage arising from abnormal use or abuse of the product;

    iv. damage, wear and tear as a result of improper or lack of maintenance and/or care of the product (e.g. of fabric, leather or timber); or

    v. damage to external product packaging only.

    3. We will assess each warranty claim on a case-by-case basis. Depending on the nature of the damage or fault, we may arrange to:

    a. send missing parts (if apppcable);

    b. suggest a method of self-repair (if apppcable).

    c. replace the product (subject to availability);

    d. offer an alternative product; or

    e. offer a partial or full credit voucher or refund

    f. return the product to the manufacturer for testing.

    Making a warranty claim for damaged goods or missing parts

    1. Warranty claims should be sent to us via Factory-Direct-To-You “Contact Us” link.

    2. The following should be included in the message:

    a. order number;

    b. the quantity of each product and/or part missing, faulty or damaged; and

    c. an image or video (of acceptable quapty) of the product that clearly shows:

    i. the fault or damage (if apppcable)

    ii. what part is missing (if apppcable);

    iii. the product in the original packaging (if apppcable); and/or

    iv. the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable).In addition, please provide a brief explanation of the fault or damage, and what you are requesting, i.e. refund, credit or replacement of parts/product.

    3. All images and videos should be of acceptable quapty that allows us to assess the claim – thumbnail images are not considered to be acceptable quapty as we cannot make a clear assessment of alleged faults or damage.

    4. A customer should not dispose of items before a warranty claim has been made and finalised, as we may ask for items to be inspected. We reserve our rights, subject to the Austrapan Consumer Law, to not provide a credit,replacement or refund in cases where goods are disposed of by the customer before a warranty claim has been finalised.

    5. Please do not return the product to us unless instructed to do so. If we need the product returned, we will provide a return label for this purpose. Any postage cost incurred by the customer for return postage will not be refunded if it is found that there is no valid warranty claim and/or and the return label has not been provided.

    6. For missing parts, once we have received the necessary details, and validated the claim, we will issue the part to be dispatched to the customer as soon as practicable after we have confirmed the spare part is available for dispatch. Dispatch of spare parts from our warehouse can take up to three working days. If no spare part is available in a reasonable period, we will provide an alternative solution in-line with our obligations under the Australian Consumer Law.

    7. Any delivery delay should be reported by you to us within 14 working days from the date of dispatch. Any delivery delay will be investigated by our courier partner, which can take up to three working days . If we receive no update within three working days of notifying the partner, we will offer an appropriate remedy in accordance with the Australian Consumer Laws. Due to ongoing COVID restrictions in place in different states and unforeseen occurrence of natural disasters from time to time, delivery time frames can be affected.

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Paint Sets - Acrylic, Gouache, Oil, Watercolour

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DESCRIPTION Features and Specifications   DELIVERY   RETURNS   ABOUT US   WARRANTY Derwent Academy Paints come in four different mediums, acrylic, oil, gouache and watercolor so there is a medium for any style of painting you wish to create.  They are made with high quality pure pigments, resin for tinting, coverage and colour brilliance.  Refer to the Features and Specifications tab for details about each medium and how they can be used.  ACRYLIC PAINTS 12ML 24 PACK Derwent Academy Acrylic Paints are made with pure pigments and 100% acrylic resin for tinting, coverage and colour brilliance. Once dry, the paint forms a protective, water resistant film so that your artworks won't yellow or crack over time. The colours are completely intermixable and can be applied to a range of surfaces including canvas, paper, wood, leather and fabric. Features • The colours are lightfast and won't yellow over time.  • The paint can be applied to many surfaces including wood, paper, canvas, leather and more.  • They can be mixed with other colours and mediums allowing you to implement a range of techniques.  • There are 24 acrylic paints included in this set.  GOUACHE PAINTS 12ML 24 PACK  Derwent Academy Gouache Paints are medium in thickness for great coverage in your art. The paint is completely intermixable so you can create your own hues or dilute it with water to implement watercolour effects.  Features • The paint is finished with a smooth, matte texture.  • The paint is easy to mix so you can experiment with a range of effects.  • It can be diluted with water for watercolour effects.  • There are 24 gouache paints included in this set.  OIL PAINTS 12ML 24 PACK   Derwent Academy Oil Paints are made using raw materials to produce vivid colours that are lightfast to be bright and long lasting. Once applied, they're crack resistant and won't yellow over time so you can enjoy your artworks for years to come.  Features • The colours are lightfast and won't yellow over time. • The paint is crack resistant to maintain the look of your artwork.  • They can be mixed with other colours and mediums allowing you to implement a range of techniques.  • There are 24 oil paints included in this set.  WATERCOLOUR PAINTS 12ML 24 PACK    Derwent Academy Watercolour Paints are made from singular pigments for true, bright colour. This paint can be used straight from the tube for thick coverage or diluted with water so you can implement unique effects in your artworks.  Features • The colours are rich in vibrancy, transparency and hue.  • This paint can be used as is or diluted with water.  • The colours are lightfast and won't yellow over time.  • There are 24 watercolour paints included in this set. A Bit About The Different Mediums WATERCOLOR AND GOUACHE: WHAT’S THE DIFFERENCE? Upon first inspection, watercolor and gouache (pronounced “gwash”) may appear to be nearly identical mediums. However, when given more attention, one can see that both paints have individual characteristics that make them easy to distinguish. A primary difference between the two paints is that gouache is more opaque than watercolor. When a layer of watercolor is applied, the white paper and any preliminary drawings underneath will show through, whereas when a layer of gouache is applied, the paper will not show through nearly as much. Due to the transparency of watercolor, the light is able to travel through the pigment and reflect off of the white paper, giving it a luminous quality that differs from gouache’s matte finish. Despite these differing properties, watercolor and gouache are nearly identical in makeup. Both paints consist of pigment and water soluble binder, which allows the paint to be altered even after it dries with the addition of water. The opacity of gouache comes from the white pigment or chalk that is added along with the colored pigment and binder in order to make it less transparent. Aspects of technique and purpose of both of these materials can also be compared to find meaningful distinctions. For example, gouache is known to be the medium of choice for many illustrators, while watercolor is more commonly used by other types of artists. This is due to the fact that gouache dries very quickly, allows the painter to easily create large solid blocks of color, and can be used to depict minute details; all traits that are very important to illustrators. Watercolor, on the other hand, is not as controllable and dries much slower. ACRYLIC PAINTS Using acrylics is the simplest way to learn how to paint successfully. Acrylic paints use an acrylic polymer emulsion binder, which means they are water-soluble when wet but become water- resistant when dry. This allows you to build a painting in layers, without disturbing the layer underneath (also perfect for hiding any mistakes!) Acrylics dry by evaporation and tend to dry quite quickly. Artists refer to this as having a short ‘working time’, however, this can vary depending on several different factors, the main ones are:
  • How thick or thin you apply or layout the paint (on the palette and canvas)
  • Absorbency of the surface your working on
  • What you dilute the paint with, either water or a specialist medium
  • The heat and humidity of the environment you’re painting in
  • Depending on how much the paint is diluted with water, or modified with acrylic gels, mediums, or pastes, the finished acrylic painting can resemble a watercolor, a gouache or an oil painting, or have its own unique characteristics not attainable with other media.
  • Evaporation can be controlled by: Misting the paints with water as required.
OIL PAINT Oil paint is a type of slow-drying paint that consists of particles of pigment suspended in a drying oil, commonly linseed oil. The viscosity of the paint may be modified by the addition of a solvent such as turpentine or white spirit, and varnish may be added to increase the glossiness of the dried oil paint film. Oil paints have been used in Europe since the 12th century for simple decoration, but did not begin to be adopted as an artistic medium until the early 15th century. Common modern applications of oil paint are in finishing and protection of wood in buildings and exposed metal structures such as ships and bridges. Its hard-wearing properties and luminous colors make it desirable for both interior and exterior use on wood and metal. Due to its slow- drying properties, it has recently been used in paint-on-glass animation. Thickness of coat has considerable bearing on time required for drying: thin coats of oil paint dry relatively quickly.

SHIPPING & HANDLING 

Your products may be shipped from multiple locations across Australia.  We can only ship to locations within Australia to addresses supplied via eBay.  Processing of orders placed on weekends, public holidays or after 3pm will be commence on the next working day. Under normal conditions, delivery will take between 3-10 working days. Remote areas in any state may take a few days longer than the times stated above.

NOTE: Delivery times only start after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after receipt of cleared payment).

The actual delivery time often varies from the delivery times stated by eBay, all delivery dates given are approximations only. During the pandemic all postal services are running at maximum capacity, this may result in delayed deliveries due the large volume of parcels in transit and staffing limitations.  Delivery may take longer than expected due to various reasons such as pandemics, fire, floods, strikes, holiday seasons etc.   Our initial delivery times are calculated from delivery information supplied to us by our couriers and postal services.  Our delivery services regularly update their parcel tracking websites to inform customers of expected delays.  When customers receive their parcel tracking information they should log onto the couriers website to check and monitor the real-time progress of their delivery.   Please take note of the possible delays, above and below, before you order as once the goods have been sent from the warehouse the seller has no way of speeding up delivery and the goods will be delivered in due course. 

We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.

Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.

Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.

Some products may be dispatched in more than one carton.

We currently dispatch only to addresses within Australia.

OVERDUE OR LOST PARCELS

We only use tried and tested delivery services for our products. On the odd occasion however parcels do get delayed or even lost.   In most instances 99% of all parcels will arrive at their destination either on time or within three days for their original expected delivery date.  For this reason we only launch missing parcel investigations if delivery has not been completed within 10 working days of the item having been collected from our warehouse.  Once we lodge an overdue parcel information request with our couriers it usually takes 2 working days for them to get back to us with a report on the status of the parcel.  If a parcel is declared lost by a courier then the customer will have the option to receive a full refund or to have the item shipped to them again at no charge (provided there is still stock available).  Refunds can not be issued for parcels that are merely delayed and not declared lost by the courier.

Customers should monitor the delivery of their items via the tracking information provided, the courier companies will advertise on their tracking sites if delays are expected. If you do not receive your parcel within 10 business days of the item having left our warehouse please contact our customer service team so we can follow up immediately with the courier.

SIGNATURE ON DELIVERY REQUIREMENTS

Not all items require a signature on delivery, as a guide, smaller less expensive items will tend be left in a secure place if no one is there to receive them or the driver may take the item with them and come back another day to re-deliver the item.  Some couriers may leave a calling card that will allow the item to be picked up from a specified location.   For items that require a signature, if customers organise a time to meet with the courier to sign for the goods but are not there when the driver arrives, they may be charged a re-delivery fee.

GIFTS

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

INCORRECT  DELIVERY INFORMATION - ADDRESS/PHONE NUMBER

Items will be shipped to the address information provided at the time of order. If an incorrect address or phone number is supplied at the time of ordering and the product is returned to the seller, a customer care team member will be in touch.  A re-delivery cost will be charged for any products that are returned to us due to incorrect information supplied by the buyer.  This charge will be the cost of returning the goods to us and the cost for reshipping them to the correct address.

We accept returns If you: 

• Are not satisfied with an item you have purchased

• You wish to make a warranty claim for any product you have purchased (refer to our WARRANTY TERMS & CONDITIONS  section for full details on warranty returns)

• Your product was damaged during transit.

• You have changed your mind and wish to return the item.

Please obtain return instructions from us first, do not  return post items to us before obtaining these instructions.  Change of Mind - Terms & Conditions Applicable postage fees will be deducted from your refund if you change your mind and wish to return a purchase or if a warranty claim is not approved.  Additional postage fees will also be charged to return goods that are already in transit. Change of mind goods must be returned in an unopened , “as new” condition, that allows the item to be resold as new; this includes undamaged goods and complete packaging, instruction manuals, all accessories etc.  Change of mind returns must be completed within 30 days of delivery, change of mind returns will not be process after this period has expired.   Change of mind refunds are only for goods that meet all of the above conditions.

We are an Australian ecommerce company that seeks to promote Australian manufacturers and goods whenever possible. We are dedicated to supplying value for money quality products and delivering an exceptional online shopping experience for our customers.

WARRANTYPOLICY

In this policy “you” or “your” refers to a Customer, and “us”, “our” or “we” refer to Factory-Direct-To-You. Where there are exceptions to the Factory-Direct-To-You Warranty Policy, this is noted in this Warranty Policy.

Warranty for products sold through Factory-Direct- To-You

1. All products sold through the Factory-Direct-To-You Platform come with guarantees that cannot be excluded under the Australian Consumer Law, and our Warranty Policy does not remit any rights and remedies a customer may have under the Australian Consumer Law.

2. In addition to a customer’s rights under the Australian Consumer Law, Factory-Direct-To-You offers a 12-month warranty on products sold through the Factory-Direct-To-You Platform which are found to be faulty or damaged, except (and subject to the Australian Consumer Law):

a. if expressly stated otherwise on the product listing – please refer to the product listing for the express warranty period;

b. in relation to accessories or bonus gifts (as noted as such in a product listing); or

c. if the fault or damage is due to:

i. normal wear and tear

ii. damage arising from improper assembly or modification of the product;

iii. damage arising from abnormal use or abuse of the product;

iv. damage, wear and tear as a result of improper or lack of maintenance and/or care of the product (e.g. of fabric, leather or timber); or

v. damage to external product packaging only.

3. We will assess each warranty claim on a case-by-case basis. Depending on the nature of the damage or fault, we may arrange to send missing parts (if applicable);

b. suggest a method of self-repair (if applicable).

c. replace the product (subject to availability);

d. offer an alternative product; or

e. offer a partial or full credit voucher or refund

f. return the product to the manufacturer for testing.

Making a warranty claim for damaged goods or missing parts

1. Warranty claims should be sent to us via Factory-Direct-To-You “Contact Us” link.

2. The following should be included in the message:

a. order number;

b. the quantity of each product and/or part missing, faulty or damaged; and

c. an image or video (of acceptable quaintly) of the product that clearly shows:

i. the fault or damage (if applicable)

ii. what part is missing (if applicable);

iii. the product in the original packaging (if applicable); and/or

iv. the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable).In addition, please provide a brief explanation of the fault or damage, and what the customer is requesting, i.e. refund, credit or replacement of parts/product.

3. All images and videos should be of acceptable quality that allows us to assess the claim – thumbnail images are not considered to be acceptable quality as we cannot make a clear assessment of alleged faults or damage.

4. A customer should not dispose of items before a warranty claim has been made and finalised, as we may ask for items to be inspected. We reserve our rights, subject to the Australian Consumer Law, to not provide a credit, replacement or refund in cases where goods are disposed of by the customer before a warranty claim has been finalised.

5. Please do not return the product to us unless instructed to do so. If we need the product returned, we will provide a return label for this purpose. Any postage cost incurred by the customer for return postage will not be refunded if it is found that there is no valid warranty claim and/or and the return label has not been provided.

6. For missing parts, once we have received the necessary details, and validated the claim, we will issue the part to be dispatched to the customer as soon as practicable after we have confirmed the spare part is available for dispatch. Dispatch of spare parts from our warehouse can take up to three working days. If no spare part is available in a reasonable period, we will provide an alternative solution in-line with our obligations under the Australian Consumer Law.

7. Any delivery delay should be reported by you to us within 14 working days from the date of dispatch. Any delivery delay will be investigated by our courier partner, which can take up to three working days . If we receive no update within three working days of notifying the partner, we will offer an appropriate remedy in accordance with the Australian Consumer Laws. Due to ongoing COVID restrictions in place in different states and unforeseen occurrence of natural disasters from time to time, delivery time frames can be affected.

Other items you may also like Data updates only when live in eBay

  • ABOUT US

    We are an Australian ecommerce company that seeks to promote Australian manufacturers and goods whenever possible. We are dedicated to supplying value for money quality products and delivering an exceptional online shopping experience for our customers.

    X CLOSE

  • SHIPPING

    SHIPPING & HANDLING 

    Your products may be shipped from multiple locations across Australia.  We can only ship to locations within Australia to addresses supplied via eBay.  Processing of orders placed on weekends, public holidays or after 3pm will be commence on the next working day. Under normal conditions, delivery will take between 3-10 working days. Remote areas in any state may take a few days longer than the times stated above.

    NOTE: Delivery times only start after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after receipt of cleared payment).

    The actual delivery time often varies from the delivery times stated by eBay, all delivery dates given are approximations only. During the pandemic all postal services are running at maximum capacity, this may result in delayed deliveries due the large volume of parcels in transit and staffing limitations.  Delivery may take longer than expected due to various reasons such as pandemics, fire, floods, strikes, holiday seasons etc.   Our initial delivery times are calculated from delivery information supplied to us by our couriers and postal services.  Our delivery services regularly update their parcel tracking websites to inform customers of expected delays.  When customers receive their parcel tracking information they should log onto the couriers website to check and monitor the real-time progress of their delivery.   Please take note of the possible delays, above and below, before you order as once the goods have been sent from the warehouse the seller has no way of speeding up delivery and the goods will be delivered in due course. 

    We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.

    Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.

    Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.

    Some products may be dispatched in more than one carton.

    We currently dispatch only to addresses within Australia.

    OVERDUE OR LOST PARCELS

    We only use tried and tested delivery services for our products. On the odd occasion however parcels do get delayed or even lost.   In most instances 99% of all parcels will arrive at their destination either on time or within three days for their original expected delivery date.  For this reason we only launch missing parcel investigations if delivery has not been completed within 10 working days of the item having been collected from our warehouse.  Once we lodge an overdue parcel information request with our couriers it usually takes 2 working days for them to get back to us with a report on the status of the parcel.  If a parcel is declared lost by a courier then the customer will have the option to receive a full refund or to have the item shipped to them again at no charge (provided there is still stock available).  Refunds can not be issued for parcels that are merely delayed and not declared lost by the courier.

    Customers should monitor the delivery of their items via the tracking information provided, the courier companies will advertise on their tracking sites if delays are expected. If you do not receive your parcel within 10 business days of the item having left our warehouse please contact our customer service team so we can follow up immediately with the courier.

    SIGNATURE ON DELIVERY REQUIREMENTS

    Not all items require a signature on delivery, as a guide, smaller less expensive items will tend be left in a secure place if no one is there to receive them or the driver may take the item with them and come back another day to re-deliver the item.  Some couriers may leave a calling card that will allow the item to be picked up from a specified location.   For items that require a signature, if customers organise a time to meet with the courier to sign for the goods but are not there when the driver arrives, they may be charged a re-delivery fee.

    GIFTS

    If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

    INCORRECT  DELIVERY INFORMATION - ADDRESS/PHONE NUMBER

    Items will be shipped to the address information provided at the time of order. If an incorrect address or phone number is supplied at the time of ordering and the product is returned to the seller, a customer care team member will be in touch.  A re-delivery cost will be charged for any products that are returned to us due to incorrect information supplied by the buyer.  This charge will be the cost of returning the goods to us and the cost for reshipping them to the correct address.

    X CLOSE
  • RETURNS

    We accept returns If you: 

    • Are not satisfied with an item you have purchased

    • You wish to make a warranty claim for any product you have purchased (refer to our WARRANTY TERMS & CONDITIONS  section for full details on warranty returns)

    • Your product was damaged during transit

    • You have changed your mind and wish to return the item.

    Please obtain return instructions from us first, do not  return post items to us before obtaining these instructions.  Applicable postage fees will be deducted from your refund if you change your mind and wish to return a purchase or if a warranty claim is not approved.  Additional postage fees will also be charged to return goods that are already in transit. Change of mind goods must be returned in an “as new” condition (preferably unopened) that allows the item to be resold; this includes undamaged goods and complete packaging, instruction manuals, all accessories etc.  Change of mind refunds are only for goods that meet the above conditions and have not been used. Change of mind returns must be completed within 30 days of delivery, change of mind refunds will not be process after this period has expired.  

    X CL
  • Warranty

    WARRANTYPOLICY

    In this popcy “you” or “your” refers to a Customer, and “us”, “our” or “we” refer to Factory-Direct-To-You. Where there are exceptions tothe Factory-Direct-To-You Warranty Popcy, this is noted in this Warranty Popcy.

    Warranty for products sold through Factory-Direct- To-You

    1. All products sold through the Factory-Direct-To-You Platform come with guarantees that cannot be excluded under the Australian Consumer Law, and our Warranty Policy does not remit any rights and remedies a customer may have under the Austrapan Consumer Law.

    2. In addition to a customer’s rights under the Australian Consumer Law, Factory-Direct-To-You offers a 12-month warranty on products sold through the Factory-Direct-To-You Platform which are found to be faulty or damaged, except (and subject to the Austrapan Consumer Law):

    a. if expressly stated otherwise on the product listing – please refer to the product listing for the express warranty period;

    b. in relation to accessories or bonus gifts (as noted as such in a product listing); or

    c. if the fault or damage is due to:

    i. normal wear and tear

    ii. damage arising from improper assembly or modification of the product;

    iii. damage arising from abnormal use or abuse of the product;

    iv. damage, wear and tear as a result of improper or lack of maintenance and/or care of the product (e.g. of fabric, leather or timber); or

    v. damage to external product packaging only.

    3. We will assess each warranty claim on a case-by-case basis. Depending on the nature of the damage or fault, we may arrange to:

    a. send missing parts (if apppcable);

    b. suggest a method of self-repair (if apppcable).

    c. replace the product (subject to availabipty);

    d. offer an alternative product; or

    e. offer a partial or full credit voucher or refund

    f. return the product to the manufacturer for testing.

    Making a warranty claim for damaged goods or missing parts

    1. Warranty claims should be sent to us via Factory-Direct-To-You “Contact Us” pnk.

    2. The following should be included in the message:

    a. order number;

    b. the quantity of each product and/or part missing, faulty or damaged; and

    c. an image or video (of acceptable quapty) of the product that clearly shows:

    i. the fault or damage (if apppcable)

    ii. what part is missing (if apppcable);

    iii. the product in the original packaging (if apppcable); and/or

    iv. the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if apppcable).In addition, please provide a brief explanation of the fault or damage, and what the customer is requesting, i.e. refund, credit or replacement of parts/product.

    3. All images and videos should be of acceptable quapty that allows us to assess the claim – thumbnail images are not considered to be acceptable quapty as we cannot make a clear assessment of alleged faults or damage.

    4. A customer should not dispose of items before a warranty claim has been made and finapsed, as we may ask for items to be inspected. We reserve our rights, subject to the Austrapan Consumer Law, to not provide a credit,replacement or refund in cases where goods are disposed of by the customer before a warranty claim has been finapsed.

    5. Please do not return the product to us unless instructed to do so. If we need the product returned, we will provide a return label for this purpose. Any postage cost incurred by the customer for return postage will not be refunded if it is found that there is no vapd warranty claim and/or and the return label has not been provided.

    6. For missing parts, once we have received the necessary details, and validated the claim, we will issue the part to be dispatched to the customer as soon as practicable after we have confirmed the spare part is available for dispatch. Dispatch of spare parts from our warehouse can take up to three working days. If no spare part is available in a reasonable period, we will provide an alternative solution in-pne with our obpgations under the Austrapan Consumer Law.

    7. Any depvery delay should be reported by you to us within 14 working days from the date of dispatch. Any depvery delay will be investigated by our courier partner, which can take up to three working days . If we receive no update within three working days of notifying the partner, we will offer an appropriate remedy in accordance with the Austrapan Consumer Laws. Due to ongoing COVID restrictions in place in different states and unforeseen occurrence of natural disasters from time to time, depvery time frames can be affected.

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  • Condition: New
  • Select Medium: Acrylic Set 24 x12ml
  • Product Line: Artiist Paint In Tubes
  • Product Type: Paint
  • Model: Paint Tubes
  • Colour: Multicoloured x 24
  • Custom Bundle: No
  • Brand: Derwent
  • Type: Paint Set

PicClick Insights - Paint Set Acrylic Gouache Oil Watercolour 24 Colours x12ml Tubes Art Craft PicClick Exclusive

  •  Popularity - 6 watchers, 0.0 new watchers per day, 598 days for sale on eBay. Super high amount watching. 2 sold, 3 available.
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