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ShippingWarranty & ReturnsAbout Us eBay delivery details can be incorrect. Our normal delivery estimates are as follows:
- 2-3 weeks handling for custom computer systems
- 1-2 days handling for computer components
- We use Express Post / Courier unless otherwise specified Pongobyte’s Goods come with guarantees that cannot be excluded under the Australian Consumer Law (the ‘ACL’). You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure (the ‘Warranty‘).
Please inspect goods immediately upon arrival. You may make a claim under this clause (the ‘Warranty Claim‘) for material defects and workmanship in the Goods within 30 days from the date of purchase (the ‘Warranty Period‘).
In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Pongobyte showing the date of purchase of the Goods, provide a description of the Goods and the price paid for the Goods by sending written notice to Pongobyte or by way of email to [email removed by eBay] (the ‘Service Address’).
Where the Warranty Claim is accepted then Pongobyte will, at its sole discretion, either repair or replace any defective Goods or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be liable for any postage or shipping costs incurred in facilitating the Warranty Claim. In all circumstances, you must ensure that the Goods are appropriately packed and protected from damage.
The Warranty shall be the sole and exclusive warranty granted by Pongobyte, and shall be the sole and exclusive remedy available to you in addition to any other rights under law in relation to the Goods to which this warranty relates.
In the event a Good provides for a direct manufacturer to customer warranty service, we will alert you of this, and in circumstances where time is of the essence, you can elect to liaise directly with the manufacturer as it may provide a faster turnaround time.
All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.
The Warranty does not apply to any appearance of the supplied Goods nor to the additional excluded items set forth below nor to any supplied Goods where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.
In the event that you receive the Goods or Services you have purchased, but you simply change your mind, you will not be offered a refund.
In the event that the Goods have been damaged during delivery:
a. Please contact us as soon as possible (at most 5 business days from the date of delivery) and we will discuss whether the Goods can be repaired or returned at reasonable expense for repairs or replacement;
b. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged Goods at your expense.
Notwithstanding, any other provisions of these Terms and Conditions, we may refuse to provide a repair, replacement or refund for Goods or Services purchased by you if:
a. you misused the said product in a way which caused the problem;
b. you knew or were made aware of the problem(s) with the product or service before you purchased it;
c. the defect or damage was caused by or resulted from a connection or attachment to the product which was not approved by the Pongobyte or the manufacturer or is not an approved attachment to the product;
d. the product that is repaired or altered by anyone other than an authorised Pongobyte service personnel where a product was disassembled or repaired in such a manner that performance or functionality is affected;
e. the product fails or is damaged as a result of improper storage, operation under abnormal conditions, misuse, neglect, abuse, accident or maladjustment of consumer controls. Short circuiting the equipment will be considered misuse and will cause the product not to be covered by warranty.
f. the defect or damage is due to spills of liquid or other substances, excessive temperature or humidity and environmental conditions;
g. you asked for a service to be done in a certain matter, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted; or
h. any other exceptions that apply under the Australian Consumer Law.
In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, and the sale is governed by the Australian Consumer Law, we shall bear the cost of shipping the Goods (the ‘Returned Good’), back to you, as well as any cost of shipping any replacement product to you.
If the Returned Goods are not faulty, you may be responsible for the associated costs (the ‘Service Fee’) including the costs incurred by Pongobyte in processing your Warranty Claim, any labour costs of both the Pongobyte or the manufacturer and any postage costs incurred by Pongobyte.
If the Returned Good can easily be shipped or returned, then you are responsible for organising the Returned Good to be returned to us. We will send you a Return Authorisation Form (the ‘RMA’) for you to fill in and return to us. We will then provide subsequent shipping instructions. If the Returned Good is eligible for repair, replacement or refund under these Terms (including under Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Good.
Pongobyte accepts no responsibility for any damage nor will they offer a refund, repair or replacement for Returned Goods that have not been appropriately packaged by you and are damaged in transit as a result. Pongobyte Computers is an Australian business based in Sydney.
We specialize in custom computers built to your exact specifications and requirements.
We build computers used for gaming, office, content creation, engineering and anything in-between. We cater for both consumer and professional workflows, with carefully designed and balanced systems.
All our computers are built to order, using a careful and rigorous selection of brand new parts. We also include extensive burn-in/stress testing of components and benchmark testing to ensure a high quality and reliable product.
We also offer a selection of quality computer components and accessories.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy. We hope you will love your purchase, however if you need to return it, we have a 60 day return policy. We hope you will love your purchase, however if you need to return it, we have a 60 day return policy. We hope you will love your purchase, however if you need to return it, we have a 60 day return policy. We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
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