The Lighting Outlet is a lighting clearance store located in the Eastern Suburbs of Sydney. We offer brand new, unused, quality products at clearance prices from some of the best brands in Australia and worldwide. Our online store showcases a huge range of lighting and fans to suit all projects, available at extremely competitive prices. Please visit our Ebay store for further listings, or visit our company website on thelightingoutlet.com.au alternatively, please feel welcome to visit our retail store / warehouse for a consultation or to browse our product range.
The Lighting Outlet Sydney aims for 100% customer satisfaction through both product quality and customer service. Our friendly customer service team will strive to assist you 7 days a week and return to your email within 24 hours.
If at any time you are unhappy with a service from our company, we would appreciate if you could please contact us direct on 02 9666 3838.
Retail Store Opening Hours
Monday to Friday, 9am to 5pm.
Please call if you wish to book a consultation outside of these hours.
2/133 Beauchamp Road, Matraville NSW 2036
Policies
Shipping Information
WE DO NOT SHIP TO PO BOX OR PARCEL LOCKER
The Lighting Outlet Ships World Wide and provides FREE shipping on ALL Australian orders, We despatch on multiple courier services Monday to Friday.
For international orders please email [email address removed by eBay] for a freight quotation, please provide the full shipping address and quantities of products needed.
We will endeavour to despatch all orders placed before 12pm EST that same day, with a guarantee of no longer than 48hours. Orders placed on weekends / public holidays will be processed on the next business day. Next day delivery is offered in most Metropolitan areas, however delivery times will vary depending on location. Please see below:
Delivery Times
NSW / ACT - 1-2 business days
VIC / QLD - 2-3 business days
TAS / SA - 4-5 business days
WA / NT - 6-10 business days
Please allow an additional 1-2 business days on top of the above allocated times for regional areas.
Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery.
Pick Up Available
I f you wish to collect your order from our warehouse, please contact us via phone / email to organise a time. Our details are as follows:
2/133 Beauchamp Road, Matraville NSW 2036
Overnight Express Guaranteed Service Available
I f you have a deadline to meet and want to ensure you receive your goods within 24 hours, we can offer an overnight guaranteed service that will individually cater to your needs. Prices will vary depending on the size of your order and final destination, so please contact us for a quotation.
Payment Information
We accept payment via paypal, however cash and eftpos is available for pick up orders.
Price breaks for bulk purchases are available - please contact us for your personalised quotation.
Warranty Information
Individual product warranties will apply - please contact for specific warranty periods. Warranty is valid within Australia only.
In the unlikely event that your product becomes faulty within this warranty period, we will happily service or replace this with a new item for you. If the purchased product is no longer available, we will replace item with the closest alternative to match. If no alternative is available, we will issue you with a store credit to use on items of your choice within our store. No refunds will be given for faulty products.
Returns
Please choose your purchase carefully - all costs for product returns are to be at the customers expense.
If product is no longer required / change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse. Any returns outside of this time period will not be accepted.
Returns will not be accepted if product or packaging is damaged in any way. Products must be returned as originally received.
Procedure
To complete your return, please follow the following steps:
Contact our team on [phone number removed by eBay] or at [email address removed by eBay] to discuss your return.
If accepted, our customer service team will provide you with a GRA (Goods Return Authority) number which is allocated to your specific return.
Place the item in it's original packaging and return to our warehouse, with the proof of purchase and GRA number clearly noted within your package.
Credit / refund will not be processed until goods have been inspected and deemed acceptable at our warehouse.
ABN: 91 160 874 706