Whether you’re cruisin’ ‘round town, enjoying a BBQ or lazing at the beach, if you've got a pair of Ugly's on you can be assured you’re vision will be crystal clear and your peepers totally protected.
FEATURES:
So you’ve purchased a new pair of Ugly’s online and want to receive them asap so you can start wearing ‘em right? We aim to ship your order as soon as humanly possible and use the fastest, and most efficiency, mode of delivery. Here’s how it all works.
Our main method of shipping is via Australia Post ,dependant on the location and delivery address provided. Australia Post Registered Post – If you are not present to accept your delivery, a card will be left advising where your parcel can be collected, typically the nearest Australia Post Office. Your parcel should be collected as soon as possible as unclaimed parcel may be returned to sender. Australia Post can deliver to a PO Box address.
All international deliveries are sent via Australia Post Registered Post International. If you are not present to accept your delivery, local postal guidelines apply. A physical street address must be provided.
International orders may be subject to local customs, import duties or other associated fees. These fees are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel before the parcel is released and delivered. Customs policies vary widely from country to country, so please contact your local customs office for further information prior to placing your order. If you refuse to pay these charges your parcel may be abandoned. Piranha Eyewear Pty Ltd, wholesaler of Ugly Fish, has no control over these charges and cannot predict what they may be. Piranha Eyewear will not be held responsible for any additional charges on your order, nor will we accept a return, or offer a refund, of your order in this case.
We aim to despatch all orders within 1-2 business days of receipt.
Delivery times vary based on location and shipping carrier. Australian deliveries are typically received within 1-5 business days of being dispatched, longer to more remote regions. International deliveries are typically received within 7-15 business days of being dispatched. Delivery times provided are a guide only. Piranha Eyewear Pty Ltd is not liable for any late deliveries as well as any loss, or damage, that may occur as a result of a late delivery.
Ugly Fish sunglasses are protected by a Limited Lifetime Warranty against manufacturer’s defects. This doesn’t mean it’s fair game to throw your sunnies about and not take care of ‘em, so here’s the fine print.
Unforced damages, cracks or breaks, or if the product fails in any way that is not a result of misuse, force or accidental damage. Piranha Eyewear Pty Ltd, wholesaler for Ugly Fish, has the sole discretion to determine manufacturer’s defects. This warranty does not exclude, or supersede, your standard statutory rights under Australian Consumer Law. All models in the Ugly Fish range comply to the Australian Standard for Sunglasses and Fashion Spectacles AS/NZS 1067:2003.
So basically, don’t go droppin’ your sunnies on the pavement or run ‘em over with your car, they’re bloody tough but unlikely to survive. Also bear in mind, some models may feature an anti-scratch coating but this does not make ‘em scratch proof. Your sunnies are there to protect your peepers, so if they do get scratched as a result of a random flying object coming at ya, just be grateful it was your sunnies and not your eyes. Sunnies can be easily replaced, your eyes cannot. To increase the lifespan of your sunnies please follow the ‘Ugly For Life’ Care Instructions.
This applies to Ugly’s purchased within Australia only.
Piranha Eyewear Pty Ltd may not be able to repair, or replace, discontinued models even if they do meet the Warranty Policy. But don’t worry, if it’s a genuine warranty claim, we’ll still look after you.
Bought your sunnies outside Australia? Contact the relevant international distributor for details on their process. Just use the 'Select Country' toggle in the top right, or bottom right, corner.