Original packaging may be opened for item check prior shipping and postage purpose
Payment
We accept Paypal and Credit Card through Paypal.
Payment by Paypal or Credit Card through Paypal is cleared instantly.
Payment by Paypal e-cheque could take up to 7 days from receipt, to be cleared.
We do not post items before receiving cleared payment.
For multiple purchases, please wait for a Final Combined Invoice or Ask to receive a postage discount, before paying.
Shipping & Handling
After receiving cleared payment, your order will be dispatched within 1-3 Business Days (Exclude Weekend/Public Holidays)
Please allows up to 5 Business Days processing time for Personalised Item.
Pick up is not available.
The shipping fee has included postage and handling fees base on the weight and size of each item.
Your order will be posted form SYDNEY via Australia Post or Courier. Delivery and transit time may vary depend on Australia Post and delays may be experienced during Peak Periods e.g. Christmas and Public Holiday.
The following can be used as a guide for delivery time:
NSW, VIC, QLD: Regular 3-8 Business Days / Express 2 Business Days.
SA, WA, TAS: Regular 5-10 Business Days / Express 3 Business Days.
If you do not receive your order within 3 Business Days of suggested delivery time, please contact us immediately.
If you need your order urgently, please contact us to make sure that it is possible for you to receive your order on time.
Return/Exchange
If for any reason you are not satisfied with your purchase, please contact us within 7 days of receipt to arrange Refund or Replacement. All items must be returned in their original condition and protective packaging to minimise transit damage.
We will not be responsible for return postage cost, unless we made a mistake and sent you the wrong item or the item is unusable due to a defect. Refund/Exchanges that are not the result of a defect or a mistake where we sent you the wrong item, will require the buyer to pay return cost plus additional postage charges to resend a replacement if applicable.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
Occasionally things can go wrong with your order or delivery. Before leaving Neutral / Negative Feedback please contact us so that we can have the opportunity to resolve any issues you may experience.
About Us
All our IKEA products are genuine and being purchased directly from IKEA Store. We do not affiliated with IKEA. Our service is to provide a convenient online shopping and home delivery service for people who live far from IKEA Store or simply do not have time to go to IKEA Store.
Contact
If you require any help with your order, please don’t hesitate to mesasage us via eBay. We will reply within 24 hours (Except Weekend/Public Holidays).