VASYLI CUSTOM SIZING CHART

	US & AUS		UK		EUR
	Men	Women	Men	Women	Men	Women
Small Kids (SK)	Youth 12-13	Youth 12-13	Youth 12-13	Youth 12-13	28-32	28-32
Kids (K)	1½ - 3	1½ - 4	1-2½	1½-3	33-35	33-35
X-Small (XS)	3½ - 5	4½ - 6	3 - 4½	3½ - 5	35½ - 38½	35½ - 38½
Small (S)	5½ - 7	6½ - 8	5 - 6½	5½ - 7	39 - 40	39-40
Medium (M)	7½ - 9	8½ - 10	7 - 8½	7½ - 9	40½ - 42½	40½ - 42½
Large (L)	9½ - 11	10½ - 12	9 - 10½	9½ - 11	43 - 45	43 - 45
X-Large (XL)	11½ - 13	-	11 - 12½	-	46 - 48	-
XX-Large (XXL)	13½ - 15	-	13 - 14½	-	49 - 50	-

6 COMMON FAQ’s ABOUT VASYLI MEDICAL ORTHOTICS

1. How long do they last?

This can vary widely depending on the individual, as well as the type and volume of orthotic usage. Generally however these orthotics will last 12-18 months. 

2. These are heat mouldable. Do they have to be moulded?

No. Most of the time these orthotics perform their function perfectly well straight out of the box. Research shows off the shelf orthotics are just as effective as custom moulded orthotics for most lower limb conditions (at a fraction of the cost). 

They can be moulded by your physiotherapist or podiatrist if required however. This is performed with a simple heat gun, available from any hardware store. Additions such as rearfoot and midfoot wedges can also be added as required. We stock all varieties of these in our eBay store. 

3. Do they have to be worn as a pair?

As a general rule, yes. The orthotics balance the lower limbs. Always fit a pair, even if pain is felt in only one foot or limb, which is usually the case.

4. Do they have to be ‘worn in’?

Yes. In general, we advise that they be worn "to comfort". Should any discomfort occur—in the feet, knees, or back—remove for a few hours or for that day and return to use the next day, repeating the process as needed.

As a general rule, it shouldn't take more than 3 to 4 days to achieve daylong comfort. Ongoing discomfort requires a review of the prescription.

5. Do they fit on top of existing innersoles?

Preferably no, although it can be done. 

If you can remove all insoles within the footwear being fitted with the orthotics. If the orthotics are fitted on top of existing insoles, it may "de-tune" the orthotic effectiveness and may contribute to arch intolerance, as will well-worn footwear. 

As a general rule, if the footwear has a full length insole fitted, replace it with a full length orthotic.

6. How are the orthotics cleaned?

VASYLI orthotic covers are impregnated with an antibacterial / antimicrobial compound to eliminate odor. 

If the products require general cleaning, wipe over with a damp cloth using a mild soap solution, rinse, towel dry, and air naturally. 

Do not expose the orthotics to any external heat source.

Do not soak or machine wash.

Any other questions, please feel free to get in touch any time!

Shipping

Australian Customers: We ship from Perth, Western Australia using Australia Post eParcel. All shipments are fully tracked and guaranteed. 

Domestic Standard Shipping is free. Express Post has a small postage fee.

International: As above. Shipping times are returning to normal now with increased international flights, although there can occasionally still be some slight delays compared to pre-2020. 

International shipping is charged according to location, eBay will automatically calculate this fee at checkout.

Refunds and Exchanges

We offer a full guarantee on all of our products. You have 30 days to return any item. 

We offer free refunds and exchanges if:

• Goods are faulty or not as described
• The incorrect item or size was sent

If there is any error on our end (such as the two listed examples above), we also recover return postage for any exchanges.  

If you ordered an item, and the correct item was sent, but you wish to exchange it (e.g. if it doesn’t fit), we will exchange it for you for free.  In this case the buyer pays return postage on the item, but we will send out the replacement item free of charge.  

Note: Items must of course be returned in new condition for full refunds to be processed. 

View more great items

• Condition: New
• Size: XL
• Colour: Grey
• Department: Adults
• Main Purpose: Comfort, Pain Relief, Sports
• Location: Full Length
• Custom Bundle: No
• Modified Item: No
• Type: Orthotic Insole
• Features: Lightweight
• Brand: Vasyli
• Suitable For: Flat Feet, High Arch, Natural/Medium Arch

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