Sales _________________________________________ · Please do not bid or buy if you do not agree with our Terms of Sales, Payment Options and Shipping Policies listed on this page. · Entering a bid or purchase a "Buy It Now" item signifies your agreement to these terms. · Please contact us if you have any questions or problems before leaving a neutral or negative feedback. We pride ourselves in our customer services. We also believe that good communication can resolve most if not all problems. · Shipment will only be made after receiving CLEARED FULL payment. Items are despatched Monday to Friday (excluding public holidays). · We typically reply to emails within 24 hours (EXCLUDING weekends and public holidays) · All items come with 6 months limited warranty unless stated otherwise in the item description. If your items arrived DOA (Dead On Arrival) or is defective (NOT due to misuse), you must contact us within 7 days.
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Payment_________________________________________ · We accept Paypal and Bank Deposits for sales in Australia. · Please include your ebay ID and item number as references if you pay using Bank Deposits. Failure to do so we will DELAY the order/shipping process significantly as we will NOT be able to match your payment to your purchases. · We do NOT accept cheques, postal order, money order or Cash On Delivery. · Unpaid items will be reported to eBay and a strike will be placed on your account under eBay's Unpaid Item Process.
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Returns & Warranty_________________________________________ · We accept item returns if item is not as described in the listing or product is covered by warranty · Please contact us within 7 days of receiving the items if item is not as described or DOA. · Please message us first to issue returns authorisation. · Returned items must be in acceptable condition and without physical damage, except damaged in transit. · The returned items will be inspected and if faulty, it will either be replaced where possible or a refund will be issued. · Returned item will be replaced or repaired. It takes approximately 1-2 weeks. We will replace or repair the item depending on product availability. · If the replacement is not available, a refund of the purchase price will be issued. · If a non-defective item is returned for refund, item must be returned in its original condition and packing.
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Feedback_________________________________________ · We appreciate your positive feedback and we will leave positive feedback immediately for you after receiving yours. · We would appreciate if you would leave us positive feedback once you confirmed the item is received and in good working order. · If you are unhappy with our products or services, please contact us before leaving a neutral or negative feedback. We will try our utmost to resolve the issue to our mutual satisfaction. · It would be much appreciated if you can award us with "five stars" for "Detailed Seller Ratings". · On the other hand, if you feel that we do not achieve that level of performance, please feel free to contact us as well.
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