Welcome to Truvana store, one of Australia's most reliable eBay stores committed to bringing quality products to your doorstep faster and at a great price.
We pride ourselves at offering great customer service and we benchmark our products against high standards, offer before and after sales customer service, and that’s why our customers keep coming back.
Our extensive range is backed with a full 12 month warranty and a 30 day return guarantee, making them ideal gift ideas. So when you shop online with Truvana you can buy with peace of mind.
One of the best sellers I have come across, highly recommend to any buyer A+++++ Buyer : bella3434 ( 432 ) | This is the best seller I've come across on eBay. Polite, clear, respectful A+++ Buyer : meishlez ( 1338 ) |
Great product excellent seller. Highly Recommended Thank you Buyer : seagan041 ( 508 ) | Great ebayer, great condition, fast delivery Buyer : yepyep0 ( 292 ) |
awesome super fast service AAAAA+++++++++++ Buyer : trailertec ( 1960 ) | arrived right on time was a shock Buyer : waynboschett_0 ( 224 ) |
Description
Weller 30 Watt Wood Burning and Hobby Kit is ideal for wood burning, sculpting, adding accents, stencil cutting, pattern transfers, hoy knife cutting, embossing and branding.
Features
Specifications
Package Contents
Payment
To ensure a smooth transaction, please follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist. We only accept Paypal payments. PayPal is the faster, more secure way to pay online. You can also use a credit card or debt card to complete the payment process via Paypal. Once your payment has cleared, we will ship your item within 2 business days. Truvana Store is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout. Some of our items sell with varying freight costs. Simply enter your postcode into the Postage Calculator on most listings to determine the cost to your area. eBay should update your Freight cost into the checkout process once you have committed to purchase. If checkout gets stuck and does not allow you to proceed, simply use your browser's Back button to return to the option and try again. Due to our warehousing process, once payment has been received, orders are unable to be cancelled. Our 30 Day returns process may assist in this instance. As always, if you have any questions, please send a message to our Customer Service team who are only too happy to help.
Shipping
Truvana Store offers free shipping on the vast majority of fixed price items, and unlike some of our competitors, we offer delivery to every state in Australia (including WA/NT/TAS). International Shipping We ship selected items internationally. Please refer individual product listings to see if international shipping is available or not POSTAGE & DISPATCH After payment is cleared 98% of all items are dispatched within one business day, however please allow 5-10 business days for it to arrive. Your item will be sent via courier or Australia Post depending on its size and weight. Once your item reaches the nearest depot, the Courier provider (not Australia Post) will contact the buyer via phone to notify of the delivery day. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours. Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection. Buyers will be able to trace the delivery online with a unique tracking number.
SPECIAL POST CODES
Returns
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below: We must be notified within 30 days of you receiving the item that you intend to return it. The item must then be returned within 14 days following this notification (see Returning Items*).
If you wish to take up this offer, please undertake the following: Send a message to us via the eBay messaging system stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service Department will review your email and, if applicable, issue you a Return Authorisation number (RAN) which must be included on the address label. All other relevant information will be sent to you at this time. Truvana Store will not accept the return of any item/s without an RAN attached. Once you receive the RAN, please start the refund order process using the ebay Refund system.
Warranty
For your peace of mind, this product comes with a 1-year warranty. We value our customers and wish to make your purchase experience as enjoyable as possible. If something goes wrong with your product, please do not hesitate to contact us for assistance.
Contact Us
Got a question? Contact us using the eBay messaging system. We encourage this mode of contact whenever possible. We operate between Most messages we receive are responded to within one business day.
FAQ
Q: Do you offer combine shipping discount? A: Certain listings qualify for free shipping. However this will be displayed on the listing itself where available Q: How to organize a return? A: You can request a return via eBay Messaging system stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service Department will usually respond to you within 48 hrs after reviewing your request and, if applicable, issue you a Return Authorisation number (RAN) which must be included on the address label. All other relevant information will be sent to you at this time. Truvana Store will not accept the return of any item/s without an RAN attached. Once you receive the RAN, please start the refund order process using the ebay Refund system. Q: Do you have telephone support? A: We do not have phone support at the moment. However, we do endeavor to reply to all messages within 1 business days. So if you have any question our staff will be happy to assist you. Q: What should I do if I received no reply from Truvana Store? A: We will try reply to all messages within 1 business days. However, sometimes due to unavoidable factors like peak time / holiday inquiries, technical inquiries or questions requiring specialist input, it may take longer to respond Q: If I found descriptions of the item details different to the item I have received, what should I do? A: While all care is taken, any errors or omissions in the item details are unintentional. Please notify us about this matter as soon as possible via ebay messaging service Q: How do I pay for an item on eBay? And what methods of payment do you accept? A: We accept payments through PayPal Only. Please follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please send us a message by clicking on “Contact seller” and our Customer Service team will be happy to assist. Q: Did you receive my payment? A: If the payment received, a payment notification will be sent to you. If you do not receive the payment notification after 24 hours you have paid orders, please do feel free to contact us, our Customer Service team will be happy to assist. Q: How much will it cost to ship my order? A: The shipping fee will be listed on our listing. Please refer to our listing for the detail. For the locations not on the listing, please contact our customer service for the detail. Q: Has my order been shipped? A: After the parcel left warehouse, the order status will be changed and a dispatch email will be sent to you. Please check the order status later after the payment sent. Q: Which carriers do you use to ship your parcels? A: For the small items sent via Australia Post eParcel(less than 32KG within 1m ) For the large heavy items sent via courier (more than 32KG or large than 1m) as to ensure that the item will be delivered in good condition. Q: How long is the item sent to me? A: Usually, your item will be shipped out in 48 working hours once payment confirmed. Normally, it takes 1-5 business days for delivery, if you are in NSW, ACT, QLD,VIC SA, Normally it takes2-7 business days for delivery If you are in WA, NT, TAS and regional areas. Q: Can I pick up my item? A: No we do not offer a pickup service Q: Are Your Product covered by warranty? A: Many of our items come with full manufacturer’s warranty. Please refer to the description on eBay for each listing as warranty terms differ from item to item. Warranty is valid within Australia only. For our assistance in regards to warranties and returns contact us via ebay messenger. But all accessories and bonus gift are not covered by Q: Who should I contact for a warranty claim? A: Many of our items come with full manufacturer's warranty .Please send us a message by clicking on “Contact seller” and our Customer Service team will be happy to assist. Q: Is warranty transferable? A: No, if warranty is offered this is non-transferable, even on bulk lots. If the item(s) are being purchased by yourself then any warranty claims must come directly from you. We are unable to make any exceptions. Q: Is the replacement covered by warranty? A: The warranty applies only to the original product and is not extended for replacements.
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