At Grace Dew our mission is to provide you with superior quality products at the best possible price. Our Team can provide you with the best online buying experience possible all the while exceeding your customer expectations.
|
-
Grace Dew offers various payment options. We accept.
Visa & MasterCard
PayPal
EFT (Electronic Funds Transfer)
We apologise that we are unable to accept BPAY at this stage.
Security:
We do not store your credit card details anywhere on our system.
We use third party gateway such as PayPal.
For Bank Deposit:
Please contact us via eBay for banking details.
When paying via Direct Bank Deposit, please include your eBay user ID, NOT the item number.
All fees are listed in Australian dollars.
Defects, faults or wrong item
Where products were defected or you have received the wrong products, and products were required to be sent back, Grace Dew will pay for the returned postage.
Please contact us if you would like to make a claim.
Grace Dew is so confident that you’ll be 100% satisfied with your product we are happy to offer you a 30day money back guarantee. However, there are conditions.
If an item is returned because of change of mind the buyer must be responsible for the cost of return.
Buyer must produce original receipt, no copies
Item must be unused and undamaged
Product must be in original condition and packaging
A 10% restocking fee will be deducted from refund
Please see our warranty section for more information.
Grace Dew offers free shipping to most parts of Australia. However, some remote areas of Australia or items considered to be heavy or bulky may not be covered by this policy.
Extra delivery charges may apply. When in doubt please contact us via eBay before purchase. We can help by offering a number of cost effective solutions.
We will process your order within 1-2 business days of payment been received. (Please Note: Electronic fund transfer (EFT) and E-check through PayPal can take more than 48 hours to appear in our account)
Domestic shipping can take 5-10 business days depending on your location. We use Australia post, Fastway Couriers, DHL, Star Track, or local operators to make sure you receive your item in the quickies possible time.
EXPRESS POST:
Express Post can take 1-3 business days to deliver and can be selected when you check out with extra cost. Please contact us if you have any doubts on the rates.
INTERNATIONAL BUYERS:
We post our goods WORLDWIDE. Please contact us for postage quote before purchase. Note: Any import taxes or customs duties are at the buyers expense and not at the cost of Grace Dew.
All our products come with a 12-month warranty. Some products will have longer manufactures warranty. Please contact us via ebay if you have any questions.
If there is an issue with your product, please contact us asap with a detailed description of the issue, send photos if possible and we can help resolve the issue.
Please note if product has been used incorrectly, mishandled, dissembled or mistreated in anyway, all warranties may be void.
Images and Illustrations: All pictures shown in this listing are for illustration purposes only, colours and finishes may vary, please read advertisement carefully
Goods in Transit: Grace Dew is not liable for any loss, theft, or damage once goods are in transit.
By purchasing this product, you agree to the above terms
We strive to make the colours shown in our product listings to be as accurate as possible.
However, due to materials being of different shades and textures,
the colours shown on your screen may not be an accurate representation of the actual colour.
Screen images should be used as a guide only