We ship out products every business day, therefore the longest you will have to wait for your order to be dispatched is 1 business day if you place your order before 8am AEST
We ship to all postcodes in Australia & New Zealand for all small items. Unfortunately, we cannot ship some large items to some postcodes.
The cheapest shipping method will be automatically selected when you complete your order. Our freight charges are minimal as our aim is only to cover the cost of shipping your goods to you
We don’t have control of the postal system. We choose or post item’s as requested on a daily basis. We email out confirmation of dispatched items. We will add tracking Reference numbers and links to follow the progress of your parcel.
Pet Supplies Empire recommends you check your email and / or Junk mail for the dispatch information, tracking numbers & links in the event of delayed delivery please contact the postal carrier or courier directly so we can continue to focus on fast dispatch & competitive prices.
We use Australia Post, Fastway Couriers & Couriers Please to fulfil our orders. We send products using Standard Post or Express parcel depending on size & weight and choice of postage
Due to restricted operating hours from Australia Post and courier/freight companies, we are often unable to dispatch orders on weekends or public holidays. Public Holidays may cause a delay in the delivery of your order.
We accept returns within 30 days after the buyer receives it
The buyer is responsible for return postage costs.
You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns, you may not receive a full refund.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. More information at returns.
We accept all available eBay payment methods
Pet Supplies Empire is an online pet supplies company founded to provide a better and more affordable option to Australian pet lovers. Our unique business set up allows us to offer great products at huge discounts to competitors. We want to be your first choice for pet supplies and that’s why we’re constantly expanding our range, promise fast delivery to your door and most importantly, the best price – guaranteed. Here at Pet Supplies Empire, we are committed to the belief that Australians and their loving pets deserve the very best. That’s why we only stock premium brands and offer no products or brands that fall short of the highest standards.
© Copyright 2017
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