We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will respond to you within 24 hrs (week day) and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.
Payment | We accept PayPal, Credit Card (Visa/Master). |
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Shipping | Items will be generally dispatched within 24hrs* after receiving the payment. Items will be only delivered during normal business hrs (9 AM-5 PM) on weekdays. Delivery is not available on weekends, public holidays or after business hrs. Items will be only shipped to buyer's registered address. Please make sure your address and phone number in Paypal is correct and valided. Deliveries to suburbs falling in regional areas may take longer than the standard estimated delivery time frames. Please understand we cannot guarantee delivery time and cannot be held responsible for any delay outside of our control. Should item returned due to incorrect address provided by the buyers, extra postage charge may apply to buyers to resend. *Business hrs. |
Return | It is important that you check your order or items upon receipt. If any errors occur or issues arise then these need to be reported to us immediately so that we can investigate. Please CONTACT US before leaving any negative feedback and we will promptly sort out any issue with your order. Please provide details of the fault and attach pictures to your message. Change-of-mind If you change your mind at your purchase, you can return it in original or re-sell condition via registered mail within 30 days of your receiving the item for a free exchange or refund, please note that applicable freight fees will be deducted from your refund. We does not accept change-of-mind refund for products which has been used or under unsalable conditions with free from manufacturing defects or faults. Please note a valid trackable tracking number is required for all eligible return item. |
Ebay store: HANAUMI 2022