*** PLEASE NOTE *** We offer free shipping and returns to offer our buyers exceptional service and to protect our customers against manufacturers defects. We are an authorized internet retailer for Diamond Audio and stand behind their product 100%. In the event there is a problem please e-mail us a description of the problem with your purchase date and the serial #. We will have Diamond issue and R/A and we will provide a return label to send the defective item to Diamond. Once they have received your return we will ship you a replacement at no charge during the 30 day return period. In the event you ordered the item by mistake, it does not fit or you are returning the item for any other reason besides it being defective then we will deduct the cost of shipping to you, the cost of you shipping to us as well as a restocking fee from your refund. If you have a problem with any of this please do NOT buy from us!