Returned Packages
If package is returned back to our office due to incorrect address or no phone number given or the carrier has deem the package as expired due to non-communication from receiver, you can be charge a second postage charge at the full rate charged to us by our carrier company. Please check tracking details on eBay to ensure you will be at the property on the day of delivery to sign for the package or contact the company (this can be done online) to leave authority to leave the package if unattended.
It's always best to have a parcel be delivered where someone will be available to sign for the parcel - this is the safest option for delivery. If you are unable to do this, you can leave delivery instructions during checkout, such as "Leave Parcel at Front Door" or contact the carrier after we have download the tracking to eBay (can be done online) to give Authority to Leave the package if unattended.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").