Orders placed before 3pm AEST each day will be dispatched on the same working day, Monday to Friday, excluding public holidays.
We use Australia Post and various couriers (Fastway Couriers, Couriers Please, TNT) to dispatch all orders from our warehouse and tracking details for each shipment are provided once an order has been dispatched.
We offer free shipping on all items purchased through our eBay store but also offer an express delivery option for an additional charge. Quoted delivery times are indicative only. For more information please view the Alternative Brewing Shipping Policy.
We understand that drinking great coffee is as important as being happy with the coffee gear you purchase to make it! In order to give you peace of mind when shopping with us we offer a hassle free returns and exchange policy so you can return any purchased item within 30 days from the date of your order through our eBay store. Items must be returned in their original packaging and in the same condition as when you received them. We can provide an Alternative Brewing refund or exchange for another item, where the returned item is subject to the following conditions:
In the unlikely event that your order has been damaged on the way to you, is faulty on arrival or you have simply received an incorrect item in your order or it does not match the product description we will help to get this sorted for you as quickly as possible. Please notify us as soon as possible so we can begin the hassle free return process.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Faulty or damaged items are subject to the following conditions:
In the event that you are required to return the goods to Alternative Brewing, details will be provided to you of the return procedure. We recommend that you keep your original product packaging. In the unlikely event that you are required to return the goods and you do not have the original packaging, you will bear the responsibility for safely packaging your the goods for transport and Alternative Brewing accepts no liability for any damage that may occur in transit.
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Alternative Brewing adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
If you have any questions or concerns about whether your item/s meet the above criteria, please contact us, we are happy to help. We recommend sending any returns via registered post or tracked courier as we do not accept responsibility for lost items.
Payment for all orders are processed through eBay's secure checkout process, allowing customers to pay by Visa, Mastercard, American Express, PayPal, Google Pay and Afterpay.
Welcome to Alternative Brewing - Australia’s Largest Online Coffee Brewing & Accessories retailer. We strive to offer only the best brands and the widest range of coffee brewing equipment (and did we mention the best prices!) so we can connect with people who have a love for great coffee all around the world! Alternative Brewing was born from the love of alternative coffee brewing when two best friends got together to share their mutual passion for coffee. Anyone who has tried speciality coffee knows the different tastes and textures and how truly amazing they are to discover. We are very proud to be a part of the journey to experience great coffee with our customers. Thank you for your support – AB Team
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