Payment may be made by any of the payment methods offered in eBay checkout
Note: Please allow 2-3 business days for us to receive your payment and start processing your order.
The majority of our items are sent via Australia Post but some larger orders will be sent by courier at our discretion. Please note if you are wanting to use a Parcel Locker address the majority of our items are not sent as "Parcels". Australia Post will not deliver small standard postage items to Parcel Lockers and they may charge you extra if you use one for an item that is not classed as a Parcel. Please message us if you need more information about this.
Once we have received your cleared payment, your order will be dispatched within 2-3 business days Monday to Friday (excluding NSW Public Holidays)
Please note these transit guidelines provided by Australia Post are not very accurate at the current time due to delivery and sorting issues:
Sydney: 3-5 WORKING days Brisbane, Canberra, Melbourne and Adelaide Metro areas: 4-7 WORKING days Other Capital & NSW, QLD, VIC and SA Regional areas: 5-8 WORKING days WA, TAS, NT & Remote QLD areas: 7-12 WORKING days
Shipping to New Zealand should take 5-16 WORKING days but at times can take as long as 20 WORKING days.
Shipping to other international destinations will vary between 5 to 12 WORKING days but at times can take as long as 20 WORKING days.
Australia Post work to their own schedule so the above times are a guideline only
We want you to love the item you have purchased from us. If you are not completely satisfied with your purchase, you will be eligible to return the item for a refund or exchange under our Refund Policy (as described below).
You are entitled to a 30-day Money Back Guarantee. There are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the item is received back to us in the same condition as it was sent to you. It's quite simple – whether the product is not what you want or you have simply changed your mind, all products purchased from us can be returned or exchanged within 30 days from the date you purchased.
Please note that for change of mind refunds or exchanges, the original and return postage and handling charges will not be refunded or credited. We are also not responsible for returned products lost or damaged during return so for peace of mind please package the item well and return the item via Registered Post.
Occasionally things go wrong and you may receive an incorrect or damaged item (we take all care but we are only human and occasionally mistakes are sometimes made or an item is damaged in transit). If you received the wrong product or it was damaged during shipping please take a clear photo of the damage or incorrect product and contact us as soon as possible. You will find we are more than happy to help you out and will make the process as pain-free as possible. We do however require photographic proof of a problem before any refund or replacement will be made. We will of course send out your replacement item at no cost to you but we must receive proof of the problem.
Please note our items are not unbreakable: Damage resulting from, but not limited to, wear and tear, misuse, dropping, throwing or sitting on are not covered by our return policy.
To exchange an item, simply place a new order and return the previous item to us for a refund.
Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your original method of payment within 7 days.
At the end of the day, please contact us if you have a problem, tell us what's up, and we'll work with you to make sure you’re happy.
Covers and Cases is an Australian Registered Business ABN: 86 626 210 542
All our items are located in and posted from Sydney, Australia
coversandcases_au take pride in offering the best products at the best prices. Here are just a few other reasons why you should shop with us:
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