|
Our Guarantee: | At Modelcarsales your satisfaction is our priority. In the unlikely event that your item arrives damaged or is not as described we will immediately offer you a replacement or refund. Please contact us via eBay message or email hi@modelcarsales.com.au with your order details as soon as possible and we will do everything that we can to fix the situation. |
Shipping: | Modelcarsales will ship your item for free Australia wide! We also now offer very special courier rates to New Zealand! Currently we do not ship to PO Box, Locked Bag, or Parcel Locker addresses and will require a physical address for your order. Unfortunately at this stage we do not ship outside of Australia and New Zealand but we hope to soon. You order will usually leave our warehouse 1 to 2 working days after being placed. Once it does we will update you with the couriers tracking number. We have warehouses located in Melbourne, Sydney and Adelaide. Items are sent from the closest warehouse with stock. All orders are sent via courier service and can take between 3-10 working days to arrive depending on your location in Australia. Orders to New Zealand take between 7-14 working days to arrive Insurance and tracking is included on all items. We operate online only and do not offer pick ups. |
Returns: | Modelcarsales complies with the Consumer Guarantees under Australian Consumer Law.
You are entitled to a refund or replacement if there is a major fault with the item, if goods are damaged in transit, or if the item is not as described. If this occurs, please contact us via eBay message or email hi@modelcarsales.com.au with your order details as soon as possible to organise a return. We reserve the right to not offer refunds past an appropriate period of time. Once we confirm the status of your item, we will offer you your choice of a refund to your payment method, or a replacement of the original item. We do not accept returns for change of minds. |
Payments: | We accept payments via PayPal only. |
Contact us: | Our friendly customer service staff are standing by to assist you with your enquiry, please feel free to contact us via eBay message or email hi@modelcarsales.com.au |