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General Interest
Shortly after winning your item,we will send you an email with all the information you will need to organise payment.
The email is sent to your eBay registered emai address.
The email contains all our banking details,address,contacts,total cost and other useful information.
Full payment must be made within Seven days after the day of Auction or Purchase.
All items include GST and a full Tax Invoice is available on request.
If you have questions,simply click on th Ask Seller a Question Link near the top of this page.
Payments must be received by us within one week after the end of auction/sale.
Note: Internet Transfer,Bank Deposit,Money Order and Credit CardnPayment via Paypal.
SHIPPING SHIPPINGDuring Xmas Holiday Shipping Time might be longer than usual due to the large volume of items at the Courier Company.
We are appologise for any delay.
Pick Up Service:
Take advantage of our convenient pickup service in our warehouse which is located in Thomastown Melbourne.
We Welcome you to visit our showroom to select and view the actual item.
We provide you with optimum access,should you require pickup of your setting.A member of our friendly SALESBAY
team will meet you to assist as required.Pickups are welcome via appointment.Please DO show the confirmation letter to our
SALESBAY team .if not.SALESBAY team reserves the right to reject this pickup.
Pickups are availablrs 5 days per week via appointment.Our trading hours are:10:30am to 5:00 pm,form Monday to Friday.
Please notify us clearly if youd like to pick up at least 24 hours in advance.
In case the product you purchased is out of stock,we will notify you within 48-72 hours after we confirm the exact date of item arrival.
Please note:your item must be picked up within 7 day from the day as payment clears.Please make sure you have an extra helping
hand as Salesbay staff will be limited to help lifting large items.
Door to Door Courier Service:
.All items are dispatched nexl bus.ness day as payment clears
.Please note we do NOT deliver to PO BOX,(Large items like sofa bed or coffee tables...)
.SALESBAY will not be responsible for any delays as a result.Shipping to remote areas outside of(cbd)can have a delay
of up to 1 week in delivery time.
.Once dispatch has been. arranged and item is picked up. tracking information. will be sent to yuu it appliable.
.It is VERY important that you supply your contact number to avoid delivery delays!
.Items will be delivered to Ground loors ONLY.Extra charges may apply for higher level apartment or rear access town houses.
.If you are not home to receive goods,second time delivery may attract extra courier fees.
.Bidders must agree to delivery costs before placing their bids
.All sofa bed and coffee table are heavy items,please make sure receiver can help to unload the item when the item arrived
.The shipping fee we charge includes registered(not including insurance)poasage and handing fee.
.Only ship within Australia. NO intemational Shipping insurance fee will be charged subjxt to the final pnce ofthe product
.Insurance fee is optional,SALESBAY is not liable for any loss and/or damages during delivery
.item color and size may slightly ,vary from actrual item because of lighting difference and hand measurement.
.Redelivery fee may occur if the item is sent it back to us due to some reasons (Incorrect address;unpick up item)
NOTE:Free delivery is Australia wide BUT some postcodes are excluded as our courier does not cover
these areas.Please contact us for a price,see the excluded postcode list at the bottom of this auction.
If you are not satisfy with the items you received .please contact us in time .We will offer you Changing or
Refunding.
Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 10% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.
We can accept returns,but you should send back th items to us firstly.(Buyer should afford the freight for
returns).After we receiving the items,we will resend the package or refund to you.Unless we don't
require you to send back the items.Otherwise,we will reply and do like that.no matter you make any complaints or not.